How do I request a custom order?
Complete our Request a Custom Quote form and provide as much information as possible, including the product, quantity, colors, artwork, deadline, and any special requests.

What happens after I submit my request?
Kaki Creates will review your information and contact you to confirm the project details. You will then receive a personalized quote for approval.

Does submitting the form place an order?
No. Submitting the form is only a request for a quote. Your order is not confirmed until the quote and design are approved and payment is received.

When will production begin?
Production begins after your quote and design are approved and your required payment has been received.

How long will my order take?
Processing times vary depending on the product, quantity, customization method, and current production schedule. An estimated completion date will be provided with your quote. Requested dates are not guaranteed until your order is confirmed.

What products can you customize?
We offer custom apparel, hats, patches, tumblers, drinkware, glassware, leather keychains, metal dog tags, kneeling pads, employee gifts, and products for schools, teams, businesses, and events.

What customization methods do you offer?
Depending on the product and design, we offer DTF printing, sublimation, embroidery, UV DTF, and laser engraving.

How should I submit my logo or artwork?
Upload the highest-quality file available with your quote request. PNG files with transparent backgrounds, SVG files, PDFs, and original artwork files are preferred. JPG files may also be accepted.

Will I receive a design proof?
Yes. When a proof is needed, you will have an opportunity to review and approve the design before production begins.

Can you help if my artwork is not ready?
Yes. Send us what you have, and we will review it. We’ll let you know if adjustments or a higher-quality file are needed. Additional design or artwork fees may apply.

Do you offer local pickup?
Yes. Local pickup may be selected when submitting your quote request. Pickup instructions will be provided when your order is ready.

Do you ship orders?
Yes. We currently ship within the United States.

How much does shipping cost?
Shipping costs depend on the size, weight, quantity, and destination of the order. Any applicable shipping charges will be included in your quote.

Will I receive tracking information?
Yes. When your order ships, tracking information will be sent to the email address provided with your order.

When will my order ship?
Your estimated completion and shipping timeline will be discussed before the order is confirmed. Shipping time is separate from production time and may vary by carrier.

Can custom products be returned or exchanged?
Because custom and personalized products are created specifically for you, all sales are final. Returns or exchanges are not accepted unless the item arrives damaged or Kaki Creates made an error.

What if my order arrives damaged?
Please contact us within two days of delivery. Include your name, order information, a description of the problem, and clear photographs of the item and packaging.

What if there is a mistake on my order?
If Kaki Creates made an error, please contact us within two days of receiving your order so we can review the issue and determine the appropriate solution.

Am I responsible for checking my design proof?
Yes. Please carefully review all names, spelling, dates, colors, sizes, and design details before approving your proof. Kaki Creates is not responsible for errors that were approved by the customer.

Can I cancel or change my order?
Contact us as soon as possible. Changes or cancellations may not be available after the design has been approved, materials have been ordered, or production has begun.

Who does Kaki Creates work with?
We work with small businesses, schools, sports teams, recreation centers, community organizations, event planners, and individuals needing custom promotional products.

Is there a minimum order quantity?
Minimum quantities may vary by product and customization method. We welcome individual projects, small orders, and larger coordinated group orders.

Do you offer discounted pricing for larger quantities?
Bulk pricing may be available depending on the product, quantity, and design. Your personalized quote will include the pricing for your requested quantity.

Can I provide my own items for customization?
Customer-provided items may be accepted for certain services after review. Please contact us before purchasing or delivering any items so we can confirm that they are suitable for the requested customization method.

How quickly will you respond to my message or quote request?
Most messages receive a response within 24–48 business hours, Monday through Friday.

Where can I find your ready-made products?
Ready-made and seasonal products are available through the Kaki Creates Etsy shop.

PRIVACY POLICY

Last Updated: September 28, 2026

Kaki Creates LLC respects your privacy and is committed to protecting the personal information you provide when visiting our website, requesting a quote, contacting us, or placing an order.

INFORMATION WE COLLECT

Depending on how you use our website, we may collect:

• Your name

• Email address

• Phone number

• Billing and shipping addresses

• Company or organization name

• Quote request and order information

• Product, quantity, deadline, and customization details

• Logos, artwork, photographs, names, dates, or other content you voluntarily provide

• Information about how you use our website

Payment information is processed by our authorized payment providers. Kaki Creates LLC does not directly store your complete credit or debit card information.

HOW WE USE YOUR INFORMATION

We may use the information you provide to:

• Review and respond to quote requests

• Prepare personalized quotes

• Create and fulfill custom orders

• Communicate with you about your project or order

• Provide customer service

• Arrange pickup, shipping, and delivery

• Send order and shipping updates

• Improve our website, products, and services

• Help prevent fraud or misuse

• Maintain business, tax, and transaction records

• Comply with applicable legal requirements

CUSTOM ARTWORK AND PERSONALIZATION

Logos, photographs, names, dates, and other content submitted for customization will be used to review your request and create or fulfill your order.

Please submit only artwork, photographs, trademarks, or other content that you own or have permission or legal authority to use.

Kaki Creates LLC will not sell customer-submitted artwork or personal information. We will not use your custom artwork or completed order for advertising or promotional purposes without your permission.

HOW WE SHARE INFORMATION

Kaki Creates LLC does not sell or rent your personal information.

We may share information with trusted service providers when reasonably necessary to operate our business. These services may include:

• Website hosting

• Form and file-upload processing

• Payment processing

• Email communications

• Shipping and delivery

• Website analytics

• Fraud prevention

• Accounting and other business services

These providers receive only the information reasonably necessary to perform their services and may maintain their own privacy policies.

COOKIES AND WEBSITE ANALYTICS

Our website may use cookies and similar technologies to operate properly, remember preferences, understand how visitors use the website, improve the customer experience, and measure website or advertising performance.

You may be able to manage cookies through your browser settings or the cookie controls available on our website. Disabling certain cookies may affect how some website features operate.

EMAIL COMMUNICATIONS

If you subscribe to promotional emails, you may unsubscribe at any time by using the unsubscribe link included in those messages.

We may still send necessary communications regarding quote requests, orders, payments, pickup, shipping, or customer-service matters.

PROTECTING YOUR INFORMATION

We take reasonable administrative and technical steps to safeguard the personal information provided to us. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

INFORMATION RETENTION

We may retain quote requests, order details, customer communications, artwork, and transaction records for as long as reasonably necessary to complete your project, provide customer service, maintain business records, resolve disputes, and comply with legal or tax obligations.

CHILDREN’S PRIVACY

Our website is intended for a general audience and is not designed to knowingly collect personal information directly from children under the age of 13.

CHANGES TO THIS PRIVACY POLICY

Kaki Creates LLC may update this Privacy Policy periodically. Any changes will be posted on this page with a revised “Last Updated” date.

CONTACT US

If you have questions about this Privacy Policy or how your information is handled, please contact us through the Contact Us page on our website.

Kaki Creates LLC
Website: kakicreates.com

TERMS & CONDITIONS

Last Updated: September 28, 2026

Welcome to Kaki Creates LLC. By accessing our website, requesting a quote, approving a project, or placing an order, you agree to these Terms & Conditions.

CUSTOM PRODUCTS AND SERVICES

Kaki Creates LLC creates custom promotional products using services that may include DTF printing, sublimation, embroidery, UV DTF, and laser engraving.

Because products are individually created, slight variations in color, placement, size, texture, or finished appearance may occur. Colors may also appear differently on various screens and devices. Reasonable variations are not considered defects.

QUOTE REQUESTS AND ORDER CONFIRMATION

Submitting a quote request does not place an order or guarantee pricing, product availability, or completion by a requested date.

After reviewing your request, Kaki Creates LLC will provide or discuss a personalized quote. An order is not confirmed until:

• Project details have been finalized

• The quote has been accepted

• Any required design proof has been approved

• The required payment has been received

Quotes may remain valid only for the period stated in the quote. Pricing may be revised if the product, quantity, artwork, customization, delivery method, or project requirements change.

DESIGN PROOFS AND CUSTOMER APPROVAL

Customers are responsible for carefully reviewing all proofs and order details before approval, including:

• Names and spelling

• Dates and numbers

• Logos and artwork

• Product styles, colors, and sizes

• Design placement

• Quantities

• Pickup or shipping information

Kaki Creates LLC is not responsible for errors contained in information or artwork submitted or approved by the customer.

Once a design is approved, materials are ordered, or production begins, changes or cancellations may not be possible and may result in additional charges.

CUSTOMER-PROVIDED ARTWORK

By submitting photographs, logos, trademarks, artwork, designs, names, or other content, you confirm that you own the content or have permission and legal authority to use it.

The customer is responsible for obtaining all necessary permissions. Kaki Creates LLC may decline any project containing content that may violate the law, infringe upon another party’s rights, or be inappropriate for production.

Artwork preparation, cleanup, conversion, digitizing, or extensive design changes may require an additional fee. Any applicable fee will be discussed before production begins.

CUSTOMER-PROVIDED ITEMS

Customer-provided products may be accepted for certain services after inspection and approval by Kaki Creates LLC.

Not every material or product is suitable for printing, embroidery, sublimation, or laser engraving. Customers should contact Kaki Creates LLC before purchasing or delivering items for customization.

Any special conditions or risks involving customer-provided products will be discussed before the project is accepted.

PAYMENT

Payment requirements will be stated in the customer’s quote or invoice. Production will not begin until the required payment has been received.

Applicable sales tax, shipping costs, design fees, and other approved charges may be added to the order.

PROCESSING AND COMPLETION TIMES

Processing and production times vary according to the product, quantity, customization method, artwork requirements, material availability, and current production schedule.

An estimated completion time will be provided before the order is confirmed. Requested dates are not guaranteed until the project details and production schedule have been approved.

Production time does not include shipping transit time. If an unexpected delay affects an order, Kaki Creates LLC will contact the customer with updated information and available options.

LOCAL PICKUP

Customers selecting local pickup will receive instructions when their order is ready. Please do not arrive for pickup until you have received confirmation that the order is complete.

SHIPPING

Kaki Creates LLC currently ships within the United States.

Customers are responsible for providing a complete and accurate shipping address. Additional shipping charges caused by an incorrect or incomplete address may be the customer’s responsibility.

Tracking information will be provided when available. Delivery estimates provided by a shipping carrier are estimates and may be affected by weather, holidays, or other circumstances outside the control of Kaki Creates LLC.

RETURNS, EXCHANGES, AND FINAL SALES

Because custom and personalized products are created specifically for each customer, all sales are final unless otherwise stated in writing.

Returns or exchanges are not accepted for:

• Buyer’s remorse

• Incorrect sizes selected or approved by the customer

• Incorrect personalization submitted or approved by the customer

• Slight variations associated with custom production

• Colors appearing differently on a screen or device

Nothing in this policy limits any rights that cannot legally be limited.

DAMAGED OR INCORRECT ORDERS

If an order arrives damaged or contains an error made by Kaki Creates LLC, please contact us within two days of delivery.

Include your name, order information, a description of the issue, and clear photographs of the product and packaging.

After reviewing the claim, Kaki Creates LLC may provide a replacement, correction, or another appropriate resolution. Customers should retain the product and packaging until the review is complete.

APPAREL SIZING

Customers are responsible for reviewing available sizing information before approving an apparel order. Sizing and fit may vary between manufacturers and garment styles.

Selecting a customer’s usual size does not guarantee the same fit across every product. Items cannot be returned or exchanged because an incorrect size was selected or approved by the customer.

PRICES AND PRODUCT AVAILABILITY

Prices, materials, products, colors, designs, promotions, and availability may change without notice.

Kaki Creates LLC reserves the right to correct pricing, product descriptions, typographical mistakes, and other website or quote errors. If an error affects a confirmed order, we will contact the customer before proceeding.

WEBSITE AND BRAND CONTENT

Unless otherwise stated, the photographs, graphics, product images, written content, branding, designs, and other original materials belonging to Kaki Creates LLC may not be copied, reproduced, distributed, sold, or used commercially without written permission.

LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Kaki Creates LLC will not be responsible for indirect, incidental, or consequential losses arising from the use of our website, services, or products.

Nothing in these Terms & Conditions is intended to exclude or limit rights or remedies that cannot legally be excluded or limited.

CHANGES TO THESE TERMS

Kaki Creates LLC may update these Terms & Conditions as the business, products, services, or website changes.

Updates will be posted on this page with a revised “Last Updated” date. The version in effect when an order is confirmed will apply to that transaction.

CONTACT US

Questions about an order or these Terms & Conditions may be submitted through the Contact Us page on our website.

Kaki Creates LLC
Website: kakicreates.com